How do I help my clients successfully pay off their loans?

On your Happy Mango counselor portal, you can view the current payment status of your client's loans obtained on Happy Mango and receive automated alerts when a payment has failed. 

First, your clients must have granted you access to their "Application and Loan Status" data. Click here for an article on how to get access. 

Once you have gained access, there are two ways to access your client's current loan details.

1. By searching and finding the target loan on the Current Clients' page

2. By searching and finding the target loan on the Loans' page

Then you can click on the hyperlinked Loan Number on either of the above pages to opens up your client's detailed loan payment information, including Current Payment Schedule and Payments Made.

If your client is late on making a payment or had a failed payment, you will be able to see the delinquency status on the Loans page and the detailed information by clicking on the hyperlinked Loan Number.