Why do I not see my client's applications or loans even though the client is on my Current Clients page?

You may not be able to see a client's application or loan data even if the client has established the relationship with you as the counselor on Happy Mango.  In this case, you will see your client's name on the Current clients page, but there is no "Applications" or "Loans" hyperlink next to that client.

In addition, you will not be able to find the application on the Applications page or the loan on the Loans page after logging into your counselor account on Happy Mango. 

This could happen for one of the following reasons:

1. Your client selected another counselor as the referring counselor in his application.   
   If this is a mistake, here is how you can fix it.
   Read this article: How can an Agency Admin reassign a client, an application, or a loan from one counselor to another?
2. Your client did not grant you access to their applications info. 
   If this is an oversight, you can ask your Agency Admin to reassign the application or ask your client to help you fix it. 
   Read this article: How do I get access to view my client's application and loan status information?

Once you obtained access to your clients' applications, you will be able to see the application/loan as a link on the Current Clients page or as an entry on the Applications or Loans page.